Privacy policy

Who are we?

Eucoinz OÜ is a company registered in Estonia (registry code 14718623), that operates an online cryptocurrency exchange (crypto to fiat) called Eucoinz, with the appropriate licenses issued by the European Union. Eucoinz OÜ via its platform “Eucoinz” allows its users (individual or corporate) to buy and sell cryptocurrencies for traditional currencies such as the Euro/Dollar.

Contact details of Eucoinz OÜ:

  • Name: Eucoinz OÜ ID
  • Number: 14718623
  • Address: Harju maakond, Tallinn, Kesklinna linnaosa, Pärnu mnt 41a-304, 10119
  • Manager: Iseki Solari
  • E-mail:
  • Telephone: +372 5331 2517
  • Internet site:

Contact details of the Data Protection Officer (Responsible person for GDPR matters):

  • Name: Dimitar Kolchakov
  • E-mail:

Your personal data that we process are:

Personal data category:

The Personal Data collected by Eucoinz OÜ is required for Eucoinz OÜ's services to function and be delivered to Eucoinz OÜ's users and customers, as well as to enable prompt communication in case of security concerns, unusual events, technical failures or other legitimate interest of Eucoinz OU's customers.

Users' name and employment information are required in order to ensure auditability of Eucoinz OU's systems by its customers and help to prevent fraud. They are also necessary in order to ensure the correct level of access to Eucoinz OÜ's customers' information by Eucoinz OÜ's users.

Users' contact means (email, telephone, and others) are used for purposes which may include Customer Support, the enabling of notifications that users themselves or others within their organization can configure to be triggered in specific events, and other automatic notifications to alert users in case of system failures, security concerns or unusual events.

Activity and Usage Data of Eucoinz OÜ's users, which may include:

Activity and Usage Data can be stored in various forms, which may include system logs, internal databases, and third-party web analytics tools.

Activity and Usage Data is used for various purposes which may include billing of Eucoinz OÜ's services, rendering of services to the user and to Eucoinz OÜ's customers, as well as service improvement activities.

The amount of data transferred to and from Eucoinz OÜ's systems as a result of users' activity is used for calculating volume-based fees billed to Eucoinz OÜ's business customers; user activity logging is required in order to safeguard the right to auditability of Eucoinz OÜ's systems by Eucoinz OÜ's customers and help to prevent fraud; data about users' usage of Eucoinz OÜ's services are used to troubleshoot problems and identify usage patterns with the purpose of enabling product development, delivering better customer support and continuously improving Eucoinz OÜ's product and services.

Тhe personal data we collect will only be used for the following purposes:

Eucoinz OÜ offers digital services to business customers with which commercial agreements exist. Eucoinz OÜ 's users are primarily employees of Eucoinz OÜ 's customers or other data subjects otherwise authorized by Eucoinz OÜ's customers to access and use Eucoinz OÜ's services.

Eucoinz OÜ collects, processes and stores personal data about its users. The purposes of such data may include the correct functioning and delivery of Eucoinz OÜ's services, the compliance with this privacy policy or with other agreements that are in place between Eucoinz OÜ and its customers, the safeguarding of the right to auditability by Eucoinz OÜ's customers of Eucoinz OÜ's systems and the accrual of usage-based fees billed by Eucoinz OÜ to its customers.

Eucoinz OÜ must identify and verify customers in order to comply with anti-money laundering and terrorist financing laws across jurisdictions. We process your personal information in order to provide our services to you.

Based on your direct marketing preferences, we may send you marketing communications to inform you about our events or our partner events; to deliver targeted marketing, and to provide you with promotional offers based on your communication preferences. You can opt-out of our marketing communications at any time.

We will not use your personal information for purposes other than those purposes we have disclosed to you, without your permission.

The basis that entitles us to process your data is:

The following organizations/individuals will receive your personal data:

Data storage period:

Eucoinz OÜ will store your personal data of legally set deadlines

Your rights as a data subject are as follows:

We may refuse to delete your personal information for the following reasons:

You have the right to request from Eucoinz OÜ to restrict the processing of your personal data, in which case the data will only be stored but not processed. Our refusal to restrict will be explicit only in writing, and we are obliged to motivate it for the legitimate reason;

All the above requests will be forwarded if there is a third party (recipients, including outside the EU and international organizations) in the processing of your personal data.

You have the right to complain to the supervisory authority

In case you wish to file a complaint about the processing of your personal data through Eucoinz OÜ(recipients, including outside the EU and international organizations), you can do so by contacting Eucoinz OÜ or directly of the Data Protection Officer.